The average Amazon Prime member user spends 1,400/year. Amazon ships 2.5 billion packages a year. In 2021, over 2.14 billion people worldwide are expected to buy goods and services online. ‘In some cases, the customers do not want to collect these items which can often be of low value. There are over 119 million products for sale on Amazon. When Royal Mail attempts to deliver items to customers and the items are undeliverable, we return these items to the Delivery Office.
Sites like eBay, Poshmark, Facebook Marketplace, and Craiglist often sell a lot of unclaimed mystery. ‘These are not items that are in course of transmission by post and would not have reached eBay via Royal Mail. Order unclaimed Amazon packages on e-commerce websites.
‘Hermes is not involved and would not legally be able to open these parcels and remove any personal data.’Ī Royal Mail spokesperson said: ‘Where we have been made aware of items being sold in this way, in line with our terms and conditions, we also ask these companies to remove any customer details on the sites as well as make no reference to Royal Mail and to black out our branding. ‘Hermes has no role in deciding what then happens to these returned items – they belong to the retailer – and the retailer or their representative decides on the next course of action. When an item can’t be delivered but the sender doesn’t wish to handle admin or shipping fees of the return, they instead nominate firms to sell the item on their behalf.īut both Hermes and Royal Mail say it is left to the third-party companies to remove any receipts or personal data accompanying the items.
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It comes a year after comedian Joe Lycett filmed undelivered items being sold by Hermes at auction houses – with personal details still on some of the parcels.ĭelivery companies Royal Mail and Hermes have explained how third-party companies end up receiving parcels that are supposed to be returned to the sender. Become an Unclaimed Insider and enjoy exclusive member benefits plus 10 off your next order. One listing, with bids up to £56, is titled: ’10x bundle of lost returned mail (Royal Mail / Hermes – original packaging),’ and shows items inside including reading glasses, LED lights and hair extensions. ‘People aren’t consenting to have their data shared outside of the delivery service and whoever is selling them items on eBay aren’t part of the delivery service.’ One listing, with bids up to £56, is titled: ’10x bundle of lost returned mail, Royal Mail / Hermes – original packaging’ (Picture: Kennedy News and Media)
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